Frequently Asked Questions
Everything you need to know about our luxury timepieces and fine jewelry.
What is the standard delivery timeframe for orders?
We offer complimentary next-day delivery on all orders over £500 placed before 2pm. Standard shipping typically takes 3-5 working days via our secure, insured courier service.
Are all your diamonds and gemstones ethically sourced?
Yes, Berrys Jewellers is committed to ethical sourcing. All our diamonds are conflict-free and compliant with the Kimberley Process, ensuring the highest standards of integrity.
What is your return policy for online purchases?
We offer a 14-day cooling-off period for online orders. Items must be returned in their original, unworn condition with all security tags and original packaging intact to qualify for a full refund.
Do you offer professional jewelry cleaning and maintenance?
We provide comprehensive aftercare services, including professional ultrasonic cleaning, polishing, and stone tightening for all jewelry purchased through our boutiques or website.
Can I have my watch or ring engraved?
Yes, we offer a bespoke engraving service on selected items. Please contact our concierge team or visit a boutique to discuss font options and character limits for your specific piece.
Do you provide interest-free credit options?
We offer a range of flexible finance options, including 0% APR interest-free credit for up to 48 months on qualifying purchases, subject to status and a minimum deposit.